Enhancing Comfort & Convenience
Elevating Every Moment
of the Journey
The little things make the biggest difference. At John Wayne Airport, we understand that comfortable seating, easy charging access, great food and smooth logistics transform travel from a task into a pleasure. That’s why we invest in the details—continually upgrading our facilities, expanding our services, and listening to what travelers need to make their JWA experience not just efficient, but truly enjoyable.
Our work in 2025
Earned top honors for customer satisfaction—again.
For the second consecutive year, John Wayne Airport proudly ranked #1 in Customer Satisfaction among large airports in the J.D. Power 2025 North America Airport Satisfaction Study. This achievement reflects our unwavering commitment to providing an exceptional guest experience built on trust, convenience and care.
Scored 730 in J.D. Power 2025 Airport Satisfaction Study, improving by 43 points compared to our 2024 #1 score.
Made traveling with families easier and more welcoming
We introduced family-focused amenities including a Mamava lactation pod, universal changing tables, a TSA Family Screening Lane, and a new multi-faith prayer space—all designed to make travel easier and more inclusive for everyone.
Transformed our
dining and retail
landscape
Our Concession Development Program has fully commenced and is advancing steadily, with three locations that opened in December 2025, seven concession locations currently under construction, and an additional seven scheduled to begin construction in the first quarter of 2026—bringing even more of Orange County’s vibrant flavors and local favorites to our Terminals.
Secured long-
term airline
partnerships
We completed and fully executed all 16 commercial, commuter and cargo Airline Lease Agreements for a term of five years, ensuring continued reliable air service and stable operations for Orange County travelers.
Revolutionized the
parking shuttle
experience
We partnered with ACE Parking to develop and deploy the first real-time Parking Shuttle Tracking system at JWA. Passengers can now scan a QR code with their mobile device to see live wait times and track Main Street Long-Term Parking Shuttles in real-time—taking the guesswork out of shuttle arrivals.
Powered up guest convenience throughout the Terminals
We installed new outlets and phone charging receptacles, and procured new wall-mounted charging units to increase guest charging options—ensuring travelers can stay connected and powered up no matter where they’re waiting.
JWA volunteers clocked 9,008 hours in 2025 – 7,494 by Ambassadors and 1,514 by AirPAWS teams.
What’s ahead in 2026?
We'll elevate
the guest experience
We’ll finalize and execute new agreements with United and American club lounges for a five-year extension of their club operations, including a requirement for each airline to invest a minimum of $800,000 to refurbish and enhance their respective lounge spaces.
We’ll make valet
parking even more convenient
We’ll coordinate the implementation of a new Valet Reservation System, giving guests the ability to reserve their spot in advance for a seamless arrival experience.
Helping Hands Assists.
